Question 1

Are the terrain pieces available as files or printed pieces?

Accepted Answer

Both! You can purchase files or printed pieces right here on our website.

Question 2

If I order printed pieces, do they come painted or unpainted?

Accepted Answer

When you place an order for printed pieces, you have three options that you can choose from:

Unpainted - Prints that come straight off the printer (you have a few choices of what color filament you'd like them printed in).
Basic Themes – A solid basecoat of paint, with one or more layers of dry brushing to highlight textures and details.
Deluxe Themes - In addition to being fully painted, these are finished with a combination of flock, grass tufts, and other materials to create immersive, premium quality terrain.

Question 3

How are the terrain pieces made/what are they made of?

Accepted Answer

Our terrain pieces are 3D printed with a type of plastic filament called PLA. From there, they can be painted and finished using a variety of techniques and materials used with traditional terrain crafting.

Question 4

Do the terrain pieces need to be assembled?

Accepted Answer

Smaller pieces are normally printed as a single piece. Other pieces are printed in two or more parts and can be easily assembled using superglue. Unpainted pieces will require assembly. If you order pieces painted in a Basic Theme or Deluxe theme, they will come fully assembled.

Question 5

What are your 3D printing recommendations?

Accepted Answer

For all of our models, we recommend a layer height of .15-.25 mm and  a 5-7% infill. For any models in the Grimdark series, we recommend using the same infill, but a layer height of .15mm or less, as they have such a high number of intricate details.

Question 6

How big are the terrain pieces? What scale are they designed for?

Accepted Answer

Terrain pieces vary greatly in size, from small outcroppings to large hills that can cover a significant portion of your table. The pieces are designed to work with 28mm-32mm miniatures, but most are suitable for use with smaller or larger scales. Furthermore, if you purchase STL files, you can scale the pieces up or down as you see fit.

Question 7

Are the terrain pieces durable?

Accepted Answer

Yes! 3D printed terrain is durable and relatively lightweight. Care should be taken when handling painted pieces, but they will stand up well to normal tabletop gaming use. In fact, our terrain pieces are actually more durable than terrain pieces crafted from more traditional materials (foam, cardboard, etc.).

Question 8

Can I order a custom theme, or request an alteration to one of the themes offered?

Accepted Answer

Yes, you can! Our crafting team loves hearing your ideas and innovating to make them reality. Contact us so we can discuss what you would like us to make. Small alterations (requesting a different color of paint or foliage, for example), are typically free. For entirely new themes or new design elements, there will usually be an additional fee to cover the time and cost to develop the theme, which can vary based on how much work will be involved to create it. We may choose to add new themes developed this way to our selection of available themes for other customers to order, which means that other people can benefit from your creative vision!

Question 9

Can I order custom pieces?

Accepted Answer

Yes you can! Contact us so we can discuss what you would like us to make. There will be an additional fee to cover the cost to design the piece(s), which varies based on how much design work will be required. Please note that new terrain pieces created for custom orders are the intellectual property of Terrainify, which means that we may add them to our selection of models so that other folks can purchase them. By commissioning custom pieces, you're not only making your own game table more awesome, but other gamers' as well!

Question 10

How do I create at home the finished look on the terrain I see in the photos on your site?

Accepted Answer

Our mission is to help every gamer have awesome terrain. If you're ordering STLs or unpainted prints to paint at home, we offer support via video tutorials and email consult to help you recreate one of the Terrainify themes below, or to assist you in achieving your own vision. Visit our Learning Center or our YouTube channel to view video tutorials. For support via email, contact us.

Question 11

How far can a dog run into the woods?

Accepted Answer

Halfway. Beyond that, he's running out of the woods.

Question 12

What does each painting theme look like, in detail?

Accepted Answer

Glad you asked! Each theme has been carefully designed, considered, and tweaked until perfect. Photos of each theme are located in our Painting Theme Gallery.

Question 13

Can I stack discount codes on Terrainify.com? Why isn't my code working?

Accepted Answer

Unfortunately, our site software will not allow customers to enter more than one discount code at a time. If you want to use multiples codes that apply to different products, you will need to place a separate order for each discount code you would like to use, with the applicable product in each order. If you are trying to use a valid discount code and it isn't working for some reason, you are welcome to contact our customer care team at info@terrainify.com and we will help you out if we can!

Question 14

What do I need to know before placing a pre-order?

Accepted Answer

At Terrainify.com, we are using the term "pre-order" for placing and paying for an order that has a delayed and/or flexible shipping date. All our products are 3D printed and hand-painted with care and attention to detail in our private workshop. We offer pre-orders for products when we anticipate that we will need additional time and flexibility to give your order the time it deserves.

Before ordering, check the pre-order page to see when we are currently estimating orders will be shipped. This shipping estimate  will be updated frequently as we receive more orders, so be sure to double-check it before placing your order. This is a shipping date estimate, not a guarantee.

Once you place your order and complete payment, you will receive a confirmation email from us as usual.  If we need to adjust the shipping date for your order after you place it, we will alert you via email.